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Desert Glass Gallery

Shipping & Returns

 

Shipping

We calculate our shipping costs based on the total weight and size of the package to be shipped. Your shipping and handling charges are summarized at checkout and most packages in your order can be tracked via our carriers' websites. Functional pieces are shipped signature required for your protection and ours.

You have the option to ship through USPS and FedEx and the rates will vary depending on the size and weight of your order. All orders received monday through friday are shipped usually the next day but we do reserve the right to take up to 2-5 business days for processing before shipping out. Please note there are usually no deliveries on Sundays or Holidays.

Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.

Desert Glass Gallery does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order. We do not refund or credit shipping charges for any shipments.

For international orders please be aware of your local laws. All glass pieces will ship as Glass or Boro Art. Any duties or taxes are the responsibility of the buyer. All international orders will be shipped insured through the repective carrier.

VAPORIZERS

All Vaporizers will be shipped requiring Adult Signature upon delivery according to the new rules implemented by the FDA. No vaporizers or vape products will be sold to anyone under the age of 18. No vaporizers or vape products will be shipped to states that have forbidden shipment of such products. Any orders placed from those states will be promptly cancelled and the payment will be voided.

 

 

Return Policy

If your order arrives damaged, please contact desertglassgallery@gmail.com within 24 hours of receiving the item to qualify for a return. Please include the date received, type of damage, and photos of damaged package. Please keep all original packing/packaging for any type of return. We will request that you send the item back to us for inspection.

Any items that have been used and are not in brand new original condition may not be returned.

Any cancelled or returned items are subject to an 18% additional restocking fee. If you wish to Return your order you must pay shipping and return shipping charges.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Our mailing address is:

Desert Glass Gallery

2875 W Ray Rd Ste 6 #198

Chandler, AZ 85224